service reliability

Reliability

Tracesmart Corporate takes data security seriously and offers secure access with 128 bit encryption at no additional cost.

Our robust systems ensure that our market leading web-based solution remains operational to provide an extremely reliable service. Downtime is kept to an absolute minimum and whenever possible, major data upgrades and routine maintenance are processed outside normal business hours.

Location

Our servers are hosted in a state of the art data centre in London. The facility provides climate control for optimum performance of all equipment, water detection, 24/7 security, power supply with UPS and a backup generator. The facility also benefits from very early warning smoke detection systems with fire extinguishing equipment.

Connection

Our Internet connection benefits from a BGP network which finds the fastest route to host. The connection will also automatically switch to our backup upstream provider in the event that our primary should fail. Our network also has peers with most large internet service providers; our BGP system will select a peer if available.

Network Security

Our network is secured using dual firewalls running in a high availability pair. The firewalls feature deep packet inspection, intrusion prevention, anti-virus protection; DoS attack protection capabilities for real time protection against today’s dynamic threats.

Load Balancing

The whole of the Tracesmart network is load balanced, providing unbeatable performance combined with true reliability. Systems will remain 100% operational even if the network suffers multiple hardware failure.

Servers

We use Dell servers; they have proven to be very reliable and great performers. Each of our servers is selected for high availability, incorporating dual processors, dual power supplies and hot swappable SCSI drives running RAID. Our policy is to maintain enough server processing power for our services usage to burst to 400% of its normal usage without losing any speed.

Monitoring

We use an advanced monitoring solution which allows us to quickly recognise problems and monitor performance.