consumer data specialists respond to market demand

Tracesmart roll out new people tracing interface

Tracesmart, renowned suppliers of existence checks, data cleansing services and consumer tracing systems, have announced that they now offer a choice of user interfaces for their online people tracing tool, which is accessible via their Tracesmart Corporate website. A new tracing interface has been developed following extensive market research and client consultation, and it is anticipated that it will notably increase trace productivity.

Previously, Tracesmart provided clients with a multi-tab interface which allowed for a wide variety of people searches. However, now they offer the choice between the multi-tab interface and a more simplistic option which allows the user to conduct a variety of searches from a single gateway. Commenting on the addition of the new interface, Paul Weathersby, Technical Director for Tracesmart, noted,

“Following consultation with our frontline staff we identified a demand for an interface which would allow the user to conduct quick searches from a single page rather than navigating through multiple tabs. As such we developed a new interface which allows the user to utilise the most frequently used search functions of the original interface but from a single access point. The new service has all the power of the original interface but the level of search customisation is reduced allowing for a more streamlined service delivery.”

The new interface means that Tracesmart’s customers can conduct individual or multiple people, address, street or business searches more efficiently. This ensures that whether a Tracesmart client needs to conduct a positive or negative trace, tasks such as debtor tracing or the reunification of unclaimed assets can be carried out quicker, thus saving Tracesmart’s clients time and resources.

The new interface is one of many upgrades and additions Tracesmart are making to their corporate suite of services. Discussing the motivation behind the new interface Mike Trezise, Managing Director for Tracesmart, commented,

“As a company we pride ourselves on being in touch with what our markets and clients need, and as such constantly strive to provide the highest level of service provision possible. The new interface is further proof that we listen to what our customers say and the market intelligence our frontline staff feedback to us. This customer-centric ideology allows us to stay ahead of our competitors and has enabled the company to continue to grow despite the current economic climate.”

13/05/2009 - consumer data specialists respond to market demand