Asset reunification

With the Dormant Bank and Building Society Accounts Act 2008 now in place and the BBA and BSA supporting a thorough asset reunification program prior to the full realisation of the scheme, now may be the opportune time to regain contact with dormant account holders by commencing your asset reunification exercise.

Tracesmart provide all the resources needed for a successful asset reunification campaign. Created using our extensive asset reunification experience and people tracing expertise, the asset reunification solutions we offer are unequalled.

Asset reunification solutions

Our knowledge and understanding of both consumer data and tracing, allow us to provide a unique three-tiered service, fit for any asset reunification program.

Data cleansing

In the 15 years it takes for an account to be classified as dormant, countless customer contact details will decay. Tracesmart’s data cleansing service resolves this problem by screening against a multitude of consumer datasets; identifying gone aways, who’s living at the stated address and who’s died. As a result using our services for your asset reunification exercise will:

• Cut mailing costs
• Protect your brand
• Prevent ID theft

People tracing

Central to any asset reunification exercise is the ability to trace dormant customers. Pro-actively reuniting dormant account holders with their assets by conducting an asset reunification program demonstrates a customer focused attitude, encouraging customer retention. We offer the following tracing services for asset reunification:

• High volume electronic tracing of gone aways
• In depth tracing using Tracesmart's in-house tracing agents

Our asset reunification tracing services will locate most dormant account holders, yet if it transpires a customer is deceased we can also trace their executors.

Identity verification

Asset reunification exercises will undoubtedly capture the attention of the media, raising public awareness and leading consumers to approach organisations directly. When you haven’t had contact with customers for long periods, it’s imperative that you verify their identity thus protecting your organisation and your customers from fraud, further ensuring a successful asset reunification program. Our IDU–KYC service solves this issue as it conducts electronic identity checks, allowing you to:

• Instantly identify genuine customers
• Reduce claim processing times
• Protect your organisation from negative PR

For a successful asset reunification campaign - please contact us today.